Cleveland Clinic CEO Announces New Mission Statement in State of the Clinic Address – Cleveland Clinic Newsroom


As the Cleveland Clinic celebrates its centennial in 2021, CEO and Chairman Tom Mihaljevic, MD, unveiled a new mission statement intended to last for the next 100 years, during the annual State of the Clinic address today.

“Our mission has served the community for generations, but our role has evolved over time,” Dr. Mihaljevic said in a virtual address to Cleveland Clinic caregivers around the world. “As stewards of this organization, we realize the will of our founders to achieve higher and nobler goals. So today, I have the privilege of unveiling our new mission statement for the next 100 years. ‘To take care of life, to seek for health and to educate those who serve.’ It stays true to our past, embraces the present and shapes the future.

Cleveland Clinic CEO and President Tom Mihaljevic, MD, delivered the annual State of the Clinic address via video on January 13, 2021.

Throughout 2021, the centenary celebrations will focus on the past, present and future with the theme “The future of healthcare since 1921”.

The past year brought unexpected challenges, as COVID-19 quickly became a global pandemic. Caregivers have stepped up to meet the challenge, said Dr Mihaljevic, offering to be trained in new areas of specialism, supporting their colleagues in difficult times and inspiring each other through acts of ‘heroism.

“Our caregivers are really selfless,” he said, adding that they “put on (their) gowns, masks and shields, and fought against COVID-19… So each of us will remember this time not of the coronavirus, but the way we reacted to it.

Although difficult, the pandemic has been a “unifying moment for our global health community,” he said. In addition, researchers are making faster discoveries and clinicians are treating virtually more patients.

Throughout the pandemic, the priorities of the Cleveland Clinic have remained unchanged – caring for patients, caregivers, the organization and the community.


Safety, quality and the patient experience are fundamental to the mission of the Cleveland Clinic, in addition to offering new ways of accessing care, such as self-programming, remote monitoring for rapid detection symptoms and virtual visits, which have been used in one in five patients. in 2020.

“To become the best place to receive care, we must set and maintain new standards of excellence. It takes a lot of work, but it’s part of who we are, ”said Dr Mihaljevic. “We strive to provide the same high quality care and experience in every location, making us a Cleveland clinic. We owe it to our patients. “


Over the past two years, the Cleveland Clinic has increased the length of fully paid leave for new parents; expanded programs for wellness and personal care; added more channels to collect feedback from caregivers; and increased the frequency of transparent communication.

In 2020, thousands of caregivers participated in our Lift Every Voice forums to combat the impact of racism and prejudice. Based on suggestions from caregivers, The Cleveland Clinic is recruiting and developing more leaders who represent the diversity of our teams and have already begun to bridge this gap. In addition, a new Council on Inclusion and Racial Equity has been formed to recommend priorities for strengthening diversity and preventing bias.

“Diversity is our strength. Recognizing this allows us to provide better care, ”said Dr Mihaljevic. “We understand that there are racial disparities. They are harmful to human health and force us to act. The Cleveland Clinic is strongly committed to doing our part to end structural racism in healthcare and to have all voices heard in the process… The commitment is to have a workforce as diverse as the communities that we serve, across the world.


Although the financial strains of 2020 were dramatic, the Cleveland Clinic avoided pay cuts, time off and layoffs. Instead, the health care system saved money by postponing capital projects, forgoing increases, and using time off. Like many hospitals, the Cleveland Clinic has accepted funding through federal programs to help provide care. Including the CARES Act funding, the Cleveland Clinic ended the year with a modest operating gain, albeit behind our budgeted plan.

The Cleveland Clinic has grown into a team of 70,000 caregivers around the world and has set a goal of doubling the number of patients we serve by 2024.

In northeast Ohio, the health care system welcomed more than 2.4 million patients in 2020. Cleveland Clinic care spans Stark County, with Mercy Medical Center to become a separate member entire Cleveland Clinic health system this year. And the Cleveland Clinic London plans to open its ambulatory care facility in September 2021 and the 184-bed hospital in January 2022.


“The pandemic… has highlighted the importance of community health. It is clear that our communities can only be safe and healthy when everyone in them is safe and healthy, ”said Dr Mihaljevic. “Our goal is to create the healthiest communities for everyone. “

Continuing care is the future of building healthier communities. We build programs for:

    • offer more care options closer to home,
    • help new parents take care of their young,
    • and providing primary care to underserved people.

The Cleveland Clinic announced a record community benefit – $ 1.16 billion – while partnering with those who share our pledge. The Cleveland Clinic has worked with partners to install low-cost high-speed internet access for our neighbors and will team up with Meijer to ensure the availability of fresh food for residents of Fairfax.

“The vision of the Cleveland Clinic is to be the best place to receive care and the best place to work in healthcare,” said Dr. Mihaljevic. “There has never been a greater awareness of what makes the Cleveland Clinic shine. And we’re shining brighter than ever before. “

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